Q. Do I need to complete all the fields of my profile to make a transaction?
If you want to send Mobile top up or Gift then you don’t need to complete complience part of your profile.
However, if you want to send Money (Money transfer / bKash) then As per our compliance policy you need to complete all the fields of your Topup up plaza customer profile and also you need to upload relevant image of your id (Drivers Licence / passport / Govt photo id) under your profile.
You just need to update it once. Once your profile is updated and your ID is uploaded you don’t have to do it again.
You can update profile from MYACCOUNT => UPDATE PROFILE
You can upload ID from MYACCOUNT => UPLOAD FILE
Money Transfer
How long it takes to reach the money to my desired destination?
1) Local Bank Deposit order: Within 1-5 business days after we approve the transaction depending on destination country
2) Cash Pick up from Uttara Bank: Instantly After we approve the transaction
3) Bank Remittence Deposit order: Within 1-5 business days after we approve the transaction depending on destination country
Method 1- Local Deposit at Bank Account (Bank Easy Transfer) : Best money transfer rate is guaranteed with this method. Fund will be deposited in the recipient's bank account locally that you will provide in your order. Fund will be deposited within 1-5 working days (Sunday to Thursday) after you place the order online, transfer or deposit the due amount to our business account and the transfer is approved by us.
Method 2 - Cash Pick up From Uttara bank branch in Bangladesh (Cash FR): This is the quickest way to receive money. Recipient will be able to pick up the fund from any of the Uttara bank branches in Bangladesh during bank working hours.
Method 3 - Foreign Remittance Deposit to Bank Account (Bank Foreign Remittence): This is the option for you and the recipient if the bank statement in receiving account needs to show 'Foreign Remittance' as the source of fund. This transfer takes 1-5 working days to be available at recipient's bank account
What are the payment options available?
At the moment you can pay us EXPRESS ONLINE BANK TRANSFER powered by POLi Payment System (A Business of Australia Post).
EXPRESS ONLINE BANK TRANSFER is same as your normal NetBank transfer, but powered by POLi Payment System (A Business of Australia Post) which allows you to use internet banking to securly pay for this order from your bank A/C to our bank A/C. POLi Payment System will instantly let us know whether your internet transfer for this order has been successful or not.
Based on that we can then approve your order immediately.
You do not need to have a POLi Account and there are no extra fees or charges applicable for this payment method.
Q. Do I need to complete all the fields of my profile to make a transaction?
If you want to send Mobile top up or Gift then you don’t need to complete complience part of your profile.
However, if you want to send Money (Money transfer / bKash) then As per our compliance policy you need to complete all the fields of your Topup up plaza customer profile and also you need to upload relevant image of your id (Drivers Licence / passport / Govt photo id) under your profile.
You just need to update it once. Once your profile is updated and your ID is uploaded you don’t have to do it again.
You can update profile from MYACCOUNT => UPDATE PROFILE
You can upload ID from MYACCOUNT => UPLOAD FILE
Mobile credit (bKash)
Q. How long does it take for bKash to complete ?
A. Most of the time a bKash order is completed within 1-6 Hours after submitting the order and completing the payment process. Rarely a bKash may take up to 24 - 48 Hour to complete. Any longer, please contact us on admin@topupplaza.com with your email address and destination mobile number.
Q. What happens, if I enter an incorrect mobile number ?
A. If the incorrect mobile number you entered is a valid mobile number and has a active bKash account then that mobile number will be credided and in that case we can not return that credit or refund you the money. Hence you must enter the correct mobile number and the number that you actually intending to send bKash.
If the incorrect mobile number you entered is NOT a valid mobile number then you can email us at topupplaza@gmail.com with the correct mobile number. We will then resend bkash to the new mobile number and send you the confirmation.
Mobile Top up / Flexi Load
Q. Can I top up or recharge any mobile phones ?
A. At present, you can top up or recharge any prepaid or postpaid mobile phones of Bangladesh. We are constantly working on adding more countries. Please visit us frequently for more update.
Q. How long does it take for recharge to complete ?
A. Most of the time a recharge is completed within few minutes after submitting the order and completing the payment process. Rarely a recharge may take up to 30 mins to complete. Any longer, please contact us on topupplaza@gmail.com with your email address and destination mobile number.
Q. What happens, if I enter an incorrect mobile number ?
A. If the incorrect mobile number you entered is a valid mobile number then that mobile number will be topped up and in that case we can not return that credit or refund you the money. Hence you must enter the correct mobile number and the number that you actually intending to top up.
If the incorrect mobile number you entered is NOT a valid mobile number then you will receive an email stating that your top up failed and in this case you would be able to email us at topupplaza@gmail.com with the correct mobile number. We will then top up the new mobile number and send you the confirmation.
Q. What happens, if I enter an incorrect mobile type (prepaid / postpaid) ?
A. Entering an incorrect mobile type will cause the top up to fail and an email would be sent to you stating that your top up failed. You can then email at topupplaza@gmail.com with the correct mobile type so that we can process the order again.
Q. I have placed a flexi order to a number. Is there any waitig period to send another flexi order to the same mobile number again?
A. Yes, there is a 20 minute waiting period to send another flexi order to the same number. If you want to send another flexi order to the same number, please wait for 20 min before placing another order for the same destination number.
Q. Where do we deliver gift and flowers?
A. We deliver gifts, cakes, flowers, groceries to all cities of Bangladesh. Some products such as Sharee, Panjabi are available for international shipping via EMS.
Q. Who deliver gifts in Bangladesh on behaf of Topup Plaza ?
A. All of our services are delivered in-person by our own trained and trusted delivery man. All of our staff carry company issued photo ID. We do not use third party courier service to delivery any gift in Bangladesh..
Q. When or how early should you place your gift order ?
A. The earlier you place the order, the better it is for us to organize it and add it to our schedule. We recommend our customers to place their orders 48 hours prior to the delivery time.
Q. What if there is a Strike/ Road Block / Sudden flood or unavoidable situation to hold delivery ?
A. We will contact you and try to find a suitable time to deliver the gift as soon as possible. We may make a decision to expedite a gift delivery in Bangladesh if there is not enough time or not enough options based on actual situation in the field.
Q. What kind of gift products do you sell at TopupPlaza.com ?
A. Flowers, Cakes, Chocolates, Sweets, Electronics, Handicrafts, Apparel, Religious Frames & statues, stuffed toys, kids crockery, household products, lifestyle products and much more. It is your mall thus we are open to your suggestions on products to be added on Topupplaza.com to make it suit your needs. Kindly send a message to topupplaza@gmail.com
Q. How do you ensure the quality of the products displayed?
A. Quality is an obsession with Topupplaza.com . All products are sourced from reputed vendors who are renowned for their quality.
